These Terms & Conditions apply to your use of this website and, where applicable, enquiries, quotations, orders and services provided by LivingSpace.
LivingSpace provides outdoor living products and services including pergolas and canopies, decks, carports and associated installation services.
We make reasonable efforts to ensure the information on this website is accurate and current.
Product images, colours, finishes, specifications, dimensions and examples shown on the website are intended as a general guide. Actual products and completed installations may vary depending on product availability, site conditions, screen display, manufacturing tolerances and project requirements.
LivingSpace may update or change website content, products, specifications or pricing without prior notice.
Any pricing displayed on the website is indicative unless specifically stated otherwise.
A final price will be based on the requirements of your individual project and may take into account factors including:
A quotation will remain valid for the period stated on the quotation.
If no validity period is specified, please contact LivingSpace to confirm that pricing remains current before accepting the quotation.
Measurements supplied by customers may be used for preliminary pricing only.
Where an on-site measure is required, final dimensions and specifications will be based on measurements confirmed by LivingSpace or its authorised representative.
Customers must advise us of any known underground services, drainage, electrical cables, plumbing, easements, structural issues or other conditions that may affect the project.
An order is considered confirmed when the customer accepts the quotation or project agreement and completes any required deposit or other acceptance requirement specified by LivingSpace.
Once an order has been confirmed, materials may be ordered, manufactured or allocated specifically for the project.
Any changes requested after confirmation may result in additional costs or changes to the expected project timeframe.
Deposit and payment requirements will be stated in the quotation, invoice or project agreement provided for your project.
Payments must be made according to the agreed payment schedule.
LivingSpace may postpone ordering, delivery or installation where an agreed payment has not been received when due, subject to applicable law and the terms of the relevant project agreement.
Many LivingSpace products may be manufactured, cut, configured or ordered specifically for an individual property.
Cancellation or alteration of a confirmed custom order may therefore result in costs for materials, manufacturing, administration or work already undertaken.
Any cancellation rights, charges or refund entitlement will be subject to applicable Australian Consumer Law and any other laws applying to the relevant project.
Nothing in these Terms excludes any cancellation, refund or other rights that cannot legally be excluded.
Customers must provide reasonable access to the property on the agreed installation date.
The installation area should be reasonably clear of vehicles, furniture and other items that could prevent safe access unless otherwise agreed.
Installation timeframes are estimates and may be affected by circumstances outside our reasonable control, including:
We will make reasonable efforts to communicate material changes to the installation schedule.
Quotations are generally prepared based on information reasonably available before work begins.
If previously unknown conditions are discovered during installation, additional work may be required.
Examples may include unexpected concrete, rock, underground services, unsuitable ground conditions, drainage issues or concealed structural problems.
Where reasonably practicable, LivingSpace will discuss any material additional work and associated cost with the customer before proceeding.
Any customer-requested change to the agreed scope of work may be treated as a variation.
Variations may affect:
Material variations should be agreed between LivingSpace and the customer before the additional work is undertaken, where reasonably practicable.
Planning, building and approval requirements can vary depending on the property, project type, location and relevant state or local authority.
Unless expressly included in your written quotation or project agreement, the customer is responsible for confirming and obtaining any approvals, permissions or consents required for the project.
Where LivingSpace agrees in writing to arrange a particular approval or professional service, the scope and associated charges will be stated separately.
The customer is responsible for providing accurate information relevant to the project.
This includes advising LivingSpace about known:
LivingSpace is not responsible for consequences arising from information that was materially inaccurate or withheld, except where responsibility cannot lawfully be excluded.
Colours and finishes shown online, in photographs or on screens may vary from the physical product.
Natural materials may also contain variations in colour, grain, texture or appearance.
Where colour or finish is important, customers should confirm the selected product or sample before placing an order.
Products and services supplied by LivingSpace may include manufacturer or LivingSpace warranties where specified in your quotation, product documentation or warranty information.
These warranties operate in addition to any rights available under the Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Australian Consumer Law provides automatic consumer guarantees for eligible goods and services. These rights cannot be removed simply through contract terms or a business warranty.
LivingSpace will take reasonable care when carrying out installation work.
Customers should inform us before work begins about fragile surfaces, hidden services or existing property damage that may be relevant to the installation.
LivingSpace is not responsible for pre-existing damage or defects unrelated to our work.
Nothing in this section limits liability that cannot legally be excluded.
LivingSpace may request permission to photograph completed projects for portfolio, website or marketing purposes.
Where identifiable personal information is involved, photographs will be handled in accordance with our Privacy Policy and applicable privacy requirements.
Customers may advise LivingSpace if they do not wish their completed project to be used for marketing purposes.
Unless otherwise stated, the content on LivingSpace.au, including:
is owned by or licensed to LivingSpace and is protected by applicable intellectual property laws.
You may view the website for personal use, but you must not reproduce, distribute, commercially exploit or modify our content without permission.
Our website may contain links to third-party websites or services.
LivingSpace does not control those websites and is not responsible for their content, availability, privacy practices or terms.
Accessing third-party websites is at your own discretion.
To the maximum extent permitted by law, LivingSpace is not liable for indirect or consequential loss arising from use of this website or matters outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies available under the Australian Consumer Law.
Personal information submitted through our website, quote forms or other communication channels will be handled in accordance with our Privacy Policy.
If you have a concern regarding a LivingSpace product, installation or service, please contact us so we can review the matter.
Please provide your name, project details and a description of the issue so our team can assist you.
LivingSpace may update these Terms & Conditions from time to time.
The latest version will be published on this website together with the date it was last updated.
Terms applying to an already confirmed project will also be subject to the specific quotation or agreement accepted for that project and applicable law.
These Terms & Conditions are governed by the laws applicable in [Insert State/Territory], Australia.
Any dispute will be subject to the jurisdiction of the courts and tribunals applicable in that State or Territory, subject to any rights available under Australian law.
By continuing to use LivingSpace.au, you acknowledge that you have read and understood these Terms & Conditions.
For project-specific terms, please refer to the quotation, order confirmation or agreement issued for your project.
